How do I find an Incident?
To find an Incident, please follow these steps.
Method 1: Global Search
To swiftly locate an Incident, utilize the Global Search tool. You can press the forward slash (/) on your keyboard for quick access.
The Global Search bar will return any entities that match your search term. To only view Incident results, include "incidents:" before your search term, with or without a space after the colon.
To further narrow down your Incident search results, you can filter by location name, location address, Incident ID, or by the person assigned to the Incident.
Method 2: Incidents Index Page
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- Click on Incidents.
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- Use Search and Filter options to narrow the Incidents returned. Try searching on Company, Location or Vendor.
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- Once you've located your Incident, click on it to open it.
Method 3: From a Linked Work Order
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- Click on Work Orders.
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- Use Search and Filter options to narrow the Work Orders returned. Try searching on Company, Location or Vendor.
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- Once you've located your Work Order, click on it to open it.
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If any incidents have been linked to this work order, they will appear here
If you have additional questions or need more in depth information, please feel free to send us a message using the help beacon in the lower right-hand corner.