Client Portal

Built for users of our Revenue tier, the client portal is where your customers can go to find invoices, view reports and open incidents for their locations.

To learn more about the client portal, please contact us at [email protected]!

What can my clients do in the portal?

The client portal gives your clients a dedicated space to monitor their own operations and financials across their locations — without needing to contact you for the information.

Invoices & Billing

Clients can view and search their invoices by number, location, status or date range, and download invoice PDFs directly from the portal.

Reports & Analytics

Clients can access reports on waste spending, audited savings, excess and contamination charges, and sustainability data including GRESB and Energy Star metrics.

Locations & Services

Clients can browse their locations and see what services are active at each.

Incidents

Where enabled, clients can report issues at their locations, track status and add comments — keeping communication between your team and theirs in one place.

Compactor Monitoring (where applicable)

For clients with connected Pioneer compactor monitors, they can view real-time status, pickup history and fullness trends.

If you have additional questions or need more in depth information, please feel free to send us a message using the help beacon in the lower right-hand corner.