How do I suspend a service?
The Service Suspension feature allows you to temporarily suspend and later resume services. Unlike service termination, suspension is intended to be temporary — for example, when a customer account is past due or another issue prevents services from continuing for a period of time.
Why Suspend a Service?
Service suspension may be used in situations such as:
- A customer has not paid their invoice on time.
- Services need to be paused temporarily for operational or contractual reasons.
Suspension ensures that services are frozen until the account is in good standing or the pause is lifted.
How to Suspend a Service?
To suspend a service, follow these steps.
- Locate and view the service you wish to suspend.
- Click on Actions in the top right corner of the page. Then click on Suspend Service.
- Select Who is requesting the suspension and the date on which the service suspension is to take effect.
- Leave an Internal Change Note if desired.
- Click Submit Change.
How to Suspend All Services at a Location
To suspend all services at a location, follow these steps.
- Locate and view the desired location.
- Underneath Services, click on Suspend All.
- Select Who is requesting the suspension and the date on which the service suspension is to take effect.
- Leave an Internal Change Note if desired.
- Click Submit Change
How to Resume a Service?
To resume a suspended service, follow these steps.
- Locate and view the service you wish to resume.
- Click on Actions in the top right corner of the page. Then click on Resume Service
.
. - Select Who is requesting these services be resumed and the date on which the service is to resume.
- Leave an Internal Change Note if desired.
- Click Submit Change.
How to Resume all Services at a Location
To resume all services at a location, follow these steps.
- Locate and view the desired location.
- Underneath Services, click on Resume All.
- Select Who is requesting these services be resumed and the date on which the service is to resume.
- Leave an Internal Change Note if desired.
- Click Submit Change
What Happens During Suspension?
- Service History: Service suspensions and resumptions appear as timeline events in the service history.
- Pickups: Pickup generation is paused during suspension.
- Work Orders: New work orders cannot be created for suspended services.
- Incidents: Incidents can still be created for suspended services.
- Billing:
- Vendor billing is not automatically prorated during suspension.
- Customer billing not automatically prorated during suspension.
If you have additional questions or need more in depth information, please feel free to send us a message using the help beacon in the lower right-hand corner.