Incident Reason Settings
Discovery users with a role of Admin can manage the incident reason settings that are used to populate the Reason drop down menu when creating or editing an Incident. Here's how:
- 1
-
Navigate to the Tenant
Settings screen using the drop down menu in the top right corner (below your profile name in the navigation bar).
- 2
-
Select
Incidents in the left sidebar navigation and then select the
Incident Reasons tab.
- 3
-
On this tab you'll see listing of Incident Reasons that are available for your Tenant. From here, you may follow the
Edit link and
New button to manage available Incident Reasons.
- 4
-
Provide and Incident Reason
Name.
- 5
- Click the Save button.
NOTE: Only users with a role of Admin can manage Incident settings for a Tenant. If you are unable to access the settings area of Discovery you may need to contact the account administrator for help.
If you have additional questions or need more in depth information, please feel free to send us a message using the help beacon in the lower right-hand corner.